[Eric]

I've configured alerts.xml to send out email notifications via SMTP for certain events, specifically to notify when a file is sent or received (Event: Messaging.Message.PayloadDelivered). This works, however, apparently our email server cannot handle receiving multiple emails at the same time and not all notifications are received. I have other (vbs) scripting to send emails and create a 5 second pause between emails and that works quite well.

I'm wondering if anyone can tell me how I can create a delay between the sending of the notifications configured from alerts.xml. How are the emails sent? Is there a file that I can edit to insert a delay between the emails?

Thanks in advance,
Eric

[Sandeep Sharma]

Hi Eric,

Yes, it is possible to control the number of mails sent for same type of events. In the file alerts.xml, near the top of the file, find the Interval minutes element. You can edit this value, save the file, and restart server.

This element limits the number of e-mails that can be sent for the same event. For example, if messages are repeatedly rejected because of an unknown receiver error, only one e-mail message is sent per hour if interval minutes is set to 60.

Thanks,
Sandeep

I've configured alerts.xml to send out email notifications via SMTP for certain events, specifically to notify when a file is sent or received (Event: Messaging.Message.PayloadDelivered). This works, however, apparently our email server cannot handle receiving multiple emails at the same time and not all notifications are received. I have other (vbs) scripting to send emails and create a 5 second pause between emails and that works quite well.

I'm wondering if anyone can tell me how I can create a delay between the sending of the notifications configured from alerts.xml. How are the emails sent? Is there a file that I can edit to insert a delay between the emails?

Thanks in advance,
Eric

[Eric]

Thanks for your reply Sandeep. I've commented out the interval in alerts.xml (and restarted the server) because I DO want to receive all messages. But I am not receiving all the messages. For example, yesterday we had 8 files transferred, but only recevied 11 messages. I originally thought this was due to my email server rejecting the messages that were sent rapidy, however, my Exchange Server admin told me he only sees 8 messages hitting the server. A file was delivered at 10:52 and a message was sent. Another file was delivered at 11:08 and no message was sent. A file was delivered at 11:13 and a message was sent. Two files were delivered at 11:35/11:36 and no message was sent. Then files were delivered at 12:34 and messages were sent, and all subsequent messages were sent that day.

So the messages are being sent consistently. I'm wondering if I need to do something other than comment out the "interval" setting line.

Thank you,
Eric

Hi Eric,

Yes, it is possible to control the number of mails sent for same type of events. In the file alerts.xml, near the top of the file, find the Interval minutes element. You can edit this value, save the file, and restart server.

This element limits the number of e-mails that can be sent for the same event. For example, if messages are repeatedly rejected because of an unknown receiver error, only one e-mail message is sent per hour if interval minutes is set to 60.

Thanks,
Sandeep