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Important Support Update, A message from Roland Royer, EVP Global Support
Marie G Hamilton
post Mar 17 2010, 02:01 AM
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Group: Axway Moderator
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Joined: 20-November 08
From: Scottsdale Arizona USA
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Hello to All:

Today we sent an email to our customer contacts titled "Important Support Update" - maybe you received and read it. If not, and you're interested, here is a link: http://www.axway.com/email/support

The topics discussed in the update are:

» Looking into 2010 and Beyond...

» Axway's Revised Support Policy and Procedures Document

» Streamlined Axway Contact Information

» Accelerating Critical Case Resolution via Customer Driven Escalations

» How Support Measures Your Satisfaction and How We Are Doing

Also, be sure to check out the new Axway Web Support site and share your feedback with us. The link to the site is https://support.axway.com

Lastly, tomorrow (March 17) is St. Patrick's Day - for me it means a glass of green champagne. Please enjoy your day, whatever the reason!

Thanks for reading, thanks for your business.

Marie


--------------------
MARIE G HAMILTON
Corporate Communications Manager, Axway
P: 480.627.8749 | F: 480.627.1801
6811 E. Mayo Blvd. Suite 400 Phoenix, Arizona 85054 USA
mhamilton@us.axway.com - www.axway.com
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