[Tony]

I'd be interested to have a place where customers can ask Axway questions that might not fit into a category below and get feedback from the big number of axway employees registered at the site. A few points of interest might be as follows -

1. Feedback from questions asked at Customer Advisory Board Meetings

2. Feedback on problems experienced with various components directly from Axway employees.

3. A place for Axway users to provide our input on proposed patches/changes/fixes. It would seem as though the users as a whole should have a voice in what kind of things get addressed in patches or upgrades, specifically given the array of problems that are not specific to one customer only.

Looking forward to discussion!

Tony

[Tony]

58 views and no responses from anybody? that's unfortunate.

I've mentioned the lack of response here at http://www.dearaxway.com - I'd urge you to check it out and submit your own thoughts as well!

I'd be interested to have a place where customers can ask Axway questions that might not fit into a category below and get feedback from the big number of axway employees registered at the site. A few points of interest might be as follows -

1. Feedback from questions asked at Customer Advisory Board Meetings

2. Feedback on problems experienced with various components directly from Axway employees.

3. A place for Axway users to provide our input on proposed patches/changes/fixes. It would seem as though the users as a whole should have a voice in what kind of things get addressed in patches or upgrades, specifically given the array of problems that are not specific to one customer only.

Looking forward to discussion!

Tony

[Community Admin]

Hello Tony,

Sorry for this late answer, but here it is...

Regarding point 1, Axway plans to launch its secure Customer Advisory Board blog in late January. We will communicate this information to our members in an email which will be sent after the new year. We also have follow-up CAB webinars for each of the vertical industries planned for March which will address many of the questions surrounding product direction and the Tumblweed merger. The merger required Axway product teams to take time to develop answers for the CAB members questions and we look forward to hosting the next CAB discussion in an open and collaborative forum via our webinars and blog. There are also plans for on-site CAB meetings in a number of cities.

Until the blog goes live, we have encouraged customers to contact their Axway Account Managers if they have questions or concerns that require response from product management and services.


For point 2, you are right, and we are trying to have our Axway colleagues share their "tips & tricks" through posts on the Axway User Forum.


Finally, for point 3, this is a good idea, but i am not sure that the User Forum is the right place for this. I would rather think of a kind of feedback system based on the Axway WebSupport site. The discussion is open...


Best regards,
Community Admin

[Tony]

Thanks for the response. I look forward to the new direction in terms of customer feedback and interaction, specifically related to the CAB meetings. As far as point number 3 goes, I would agree. A forum is probably not the most effective way to communicate back and fourth on this kind of thing, but in the mean time even basic communication with the community "en masse" surrounding patches, even just announcements ahead of time on what might be addressed by upcoming major patches, would be greatly appreciated. It seems like something that multiple customers would value, and knowing in advance that a patch is coming out that might address in issue we haven't encountered yet would allow for us to be that much more prepared in taking steps to plan implementation of said patches, especially in a more complex IT ecosystem with multiple production/non-production environments.

Thanks again,
Tony

Hello Tony,

Sorry for this late answer, but here it is...

Regarding point 1, Axway plans to launch its secure Customer Advisory Board blog in late January. We will communicate this information to our members in an email which will be sent after the new year. We also have follow-up CAB webinars for each of the vertical industries planned for March which will address many of the questions surrounding product direction and the Tumblweed merger. The merger required Axway product teams to take time to develop answers for the CAB members questions and we look forward to hosting the next CAB discussion in an open and collaborative forum via our webinars and blog. There are also plans for on-site CAB meetings in a number of cities.

Until the blog goes live, we have encouraged customers to contact their Axway Account Managers if they have questions or concerns that require response from product management and services.


For point 2, you are right, and we are trying to have our Axway colleagues share their "tips & tricks" through posts on the Axway User Forum.


Finally, for point 3, this is a good idea, but i am not sure that the User Forum is the right place for this. I would rather think of a kind of feedback system based on the Axway WebSupport site. The discussion is open...


Best regards,
Community Admin